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Guarantee & complaints

Complaint handling

Have you received a damaged / incorrect product?

Send as soon as possible (at least within 14 days after receipt) an email to info@homedelight.nl containing:
- your order number and the name on which the item was ordered
- a description of the problem
- clear photos of the problem (in the case of damage)

We recommend that you first make your complaints known to us by emailing info@homedelight.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.


We will contact you as soon as possible to solve the problem.

Guarantee


Home Delight B.V. uses a guarantee period of 1 year, starting on the date of purchase.

Warranty Home Delight B.V.

 

  • You receive a warranty on the 1-year-old product that you have ordered;
  • The warranty starts from the date of purchase;    
  • The relevant product has been purchased from Home Delight B.V .;    
  • Depending on the item you have the right to replacement, free repair or reimbursement;    
  • Home Delight B.V. returns the cost of the product in question. for her account;    


If warranty does NOT apply.
 

  • The wear on the product can be considered normal;
  • Changes have been made to the product;    
  • Damage to the product is caused by improper use, intent or negligent maintenance;    
  • We request that you report defects or defects to us as soon as possible after discovery of the defect;